Important Information about Free Shipping on Your First Order

Thank you for choosing to shop with us! We’re excited to offer free shipping on your first order as a welcome gesture. Here’s how it works:

How It Works:

When you place your first order of over £1000, the free shipping discount will not be immediately reflected at checkout. Instead, our team will manually apply the discount to your invoice on the next working day.

What to Expect:

  1. Order Confirmation: Once you complete your purchase, you'll receive a standard order confirmation email. This will show the shipping charges as they appear initially.

  2. Amended Invoice: Within one business day after placing your order, you’ll receive an updated invoice from us via email. This amended invoice will include the free shipping discount, reducing your total cost accordingly.

  3. Shipping and Delivery: Once the bank transfer is complete your order will be processed and shipped as usual, so there won’t be any delays. The free shipping discount will apply even if you receive the updated invoice a day later.

Questions?

If you have any questions or need assistance, our customer service team is here to help. Simply reach out to us via email, and we’ll be happy to assist you.

Thank you for your understanding and for shopping with us! We’re thrilled to have you as a customer and look forward to providing you with an excellent experience.